Cancel any time. Refunds without an argument.

Cancelling

• Cancel from your subscription page in one click. You never have to email anyone or explain why.
• Your paid features stay active until the end of the period you have already paid for. Your account then moves to the free plan.
• Nothing is deleted when you cancel. Your cases, documents, findings and letters stay in your account, and you can export everything at any time.
• You can also pause an active subscription for up to 90 days. You are not charged while it is paused.

Refunds

• Your first payment. If you ask within 14 days of the first payment on a subscription, monthly or yearly, we refund it in full. No conditions.
• A renewal. If you ask within 7 days of a renewal charge, we refund it in full and end the subscription.
• Later than that. Cancel and keep access to the end of the period; we do not refund the remainder of a period that is already under way, except where the law where you live requires it.
• If we let you down. A feature you paid for did not work, or we discontinue the service: we refund the unused part of what you paid, whatever the date.
• A mistaken or duplicate charge is refunded in full as soon as we see it.

Refunds go back to the card you paid with. Once issued, the money usually reaches the card in 5 to 10 business days, depending on your bank. We confirm by email when it has been issued.

How to ask

Email info@wintora.online from the address on your account and say which charge you mean. That is all. We aim to answer within two business days.

If you are thinking of disputing a charge with your bank, please write to us first: a refund from us is faster for you than a chargeback, and it reaches you the same way.

On your statement

Charges appear as “RAZORPAY*WINTORA”. Payments are processed by Razorpay; the refund decision is ours, made under this policy.