Contact
Talk to a person
Wintora is run by a small team, so you will get a reply from someone who can actually fix the problem. Email is the one channel, and it works.
We aim to answer within two business days. Include the email address on your account so we can find you; never include a card number or a password in an email.
What to write for
- Billing and refunds — say which charge you mean. The refund policy tells you what to expect.
- Cancelling or changing your plan — you do not need to write: both are one click on your subscription page.
- Your data — export and deletion are self-service under your data; write if anything about them is unclear, or to exercise a right we have not listed in the privacy policy.
- A mistake in a finding — tell us the case and the line. A finding is arithmetic on your document, so it can be checked and, if wrong, fixed for everyone.
- Security — if you believe you have found a vulnerability, email the same address with “security” in the subject. We will acknowledge within two business days and will not take action against good-faith research.
Who you are dealing with
Wintora is provided by an individual operator established in India, serving people in the United States and Canada. Payments are processed by Razorpay and appear on your statement as “RAZORPAY*WINTORA”.
Wintora does not give legal or medical advice and does not act for you before a provider, insurer or agency. For those you need a licensed professional in your state or province.